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Problem Solving & Decision Making | Peoplecraft is a High-Impact Soft Skills / Behavioral / Leadership Learning Partner. We provide affordable, relevant and customized training programs.

Problem Solving & Decision Making

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Course Description

This workshop is a hands-on, skill-building program that will equip participants with the techniques of effective problem solving and decision making.

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Course Duration

In Person Training = 2 Full Days (10 AM to 5 PM) (Includes Tea / Coffee / Lunch Break)

Online Training = 2 Full Days (6 Hours Per Day) (or) 4 Half-a-Days (4 Sessions of 3 Hours Each)

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Course Objectives

Will enable participants to:

– Know the different types of thinking in problem solving

– Define the Problem clearly

– Analyze situations and identify relevant facts

– Think creatively and work towards creative solutions

– Make objective decisions based on understanding situations

– Effectively apply problem-solving steps and problem-solving tools


Course Outline

Problem Solving Basics
  • Thinking and Problem Solving – The connect
  • Steps involved in Problem Solving
  • Leveraging Whole-Brain thinking
Information Gathering and Problem Definition
  • Define the Problem
  • Framing Technique – SPIN, OPV, PMI, 5W1H Model
  • Types of Information & Methods of Gathering Information

Generating options, Short Listing and Decision Making
  • Creativity Types & Techniques – SCAMPER, Random Word
  • Critical Thinking
  • Decision Making Process and Tools
Techniques for Problem Solving
  • Fish Bone / Why Why / SWOT / How How / Pareto / Payoff Matrix / Force Field Analysis
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