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Performance Appraisal and Feedback | Peoplecraft is a High-Impact Soft Skills / Behavioral / Leadership Learning Partner. We provide affordable, relevant and customized training programs.

Performance Appraisal and Feedback

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Course Description

This course focuses on the importance of providing feedback on a regular basis as well as influencing the team members to perform better. It covers the appraisal discussion and the skills involved to have an effective performance conversation.

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Course Duration

In Person Training = 1 Full Day (10 AM to 5 PM) (Includes Tea / Coffee / Lunch Break)

Online Training = 1 Full Day (6 Hours) (or) 2 Half-a-Days (2 Sessions of 3 Hours Each)

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Course Objectives

Will enable participants to:

– Understand the imperative for feedback in today's organization

– Use the appraisal conversation to help the participant unleash potential as well as align with organization goals

– Provide relevant and appropriate feedback

– Manage challenging behaviour when giving feedback


Course Outline

Setting the Context
  • Define feedback and the benefits of effective feedback for managers and staff
  • Importance of feedback as a continuous process and not as an event
  • Recognize ineffective types of feedback and the characteristics of effective feedback
Reviewing Performance
  • Diagnose performance using an analysis framework
  • Choose the appropriate performance conversation
  • Review performance improvement in systematic & effective manner

Feedback Techniques
  • Different strokes for different folks
  • JoHari Window
  • Practice giving feedback using the DESC Model, SBI, BERIISS, and other techniques
Skills for Effective Feedback
  • Identify the structure and behaviours required for an effective feedback session
  • Understanding the difference between giving feedback and managing confrontation and conflict
  • Handling difficult feedback situations
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