Leadership Journey / Coaching

Identifying Your Strengths and Areas of Improvement – Understanding JoHari Window Model / DOPE Personality Types (Dove, Owl, Peacock, Eagle)
Identifying Your Preferred Trait based on Indian Psychology (3 Gunas – Rajas, Tamas, Sattva)
Intrinsic Vs Extrinsic Motivation – Understanding the 3D Formula (Develop, Deliver, Deserve)
Moving Out of Your Comfort Zone – Overcoming Limiting Beliefs and Fear of Failure / Criticism

Leading Vs Managing – People Vs Task Matrix (Dilemma between Relationships and Goals)
Transactional Vs Transformational Leadership – 3G Model (Getting Ahead, Getting Things Done, Getting Along) – Situational Leadership Model (Directing, Coaching, Supporting, Delegating)
Creating a Result Oriented Work Environment (ROWE) instead of Micro Managing
Motivating Others (Strokes / Pygmalion Effect / Maslow’s Theory / Herzberg Model)

Trust / Rapport Building using Emotional Bank Account (EBA)
Assertiveness– Reducing Submissive / Aggressive Behavior – I'm OK, You're OK Model
Effective Listening Skills – Understanding the 5 Levels of Listening – Empathetic Listening
Feedback Skills – Old Vs New Feedback Sandwich – Negative Feedback on Act Vs Actor

Moving from Independence to Interdependence – Understanding the Power of Synergy
Overcoming Dysfunctions of a Team
– Breaking Silo Mentality – Focusing on Common Goal
Understanding the Team Building Process (Forming, Storming, Norming, Performing)– Managing Conflict Effectively to Create a Win-Win Situation

Aligning with Organizational Vision / Mission / Values
Focusing on the Big Picture and Finding Meaning at Work – Working with 3H (Head, Hand, Heart)
– Connecting to the Purpose / Mission of Why the Role, the Department & the Organization exists
Solution Orientation – Focusing on the Circle of Influence Vs Circle of Concern
– Proactive Focus Vs Reactive Focus
– Avoiding Victim Mentality / Blame Game
System Thinking and Inter-Team Collaboration / Alignment

Attitude of First Serve, Then Deserve – Understanding the ASK Model (Attitude, Skill, Knowledge)
Demonstrating Ownership and Accountability – Unleashing the Power of Intrapreneurship
Importance of Personal Initiative and Going Extra Mile (GEM) to Create Customer Delight
Increasing the Ability of Dependability – Proactive Communication / Reaching Out to Customers– Commitment to Deadlines without Follow-ups / Reminders
Understanding the Service Excellence Model (Personal Vs Procedural Dimension)

Course Outline