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This program will inspire participants to develop a mindset of ownership and spirit of service excellence in whatever they do. They will be motivated to deliver the highest quality of work along with an increased sense of responsibility, accountability and pride in doing their work. It will reinforce the service mindset of participants and motivate them to go the extra mile to delight their customers.
In Person Training = 1 Full Day (10 AM to 5 PM) (Includes Tea / Coffee / Lunch Break)
Online Training = 1 Full Day (6 Hours) (or) 2 Half-a-Days (2 Sessions of 3 Hours Each))
Will enable participants to:
– Demonstrate high level of intrinsic motivation, ownership and accountability in their role
– Appreciate the importance of personal initiative and going the extra mile to create customer delight
