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Business Communication | Peoplecraft is a High-Impact Soft Skills / Behavioral / Leadership Learning Partner. We provide affordable, relevant and customized training programs.

Business Communication

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Course Description

This course will help you improve your business communications skills. It will provide practical tips and techniques to become an effective communicator.

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Course Duration

In Person Training = 2 Full Days (10 AM to 5 PM) (Includes Tea / Coffee / Lunch Break)

Online Training = 2 Full Days (6 Hours Per Day) (or) 4 Half-a-Days (4 Sessions of 3 Hours Each)

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Course Objectives

Will enable participants to:

– Improve their verbal and written communication

– Clearly define the purpose / objective of their communication

– Effectively organize and structure the content for their communication

– Understand and apply appropriate etiquette in all forms of communication


Course Outline

Context Setting
  • Elements of Effective Two Way Communication / Barriers to Effective Communication)
  • Clearly Defining the Purpose / Objective of the Communication
Non-Verbal Communication
  • Understanding the 3Vs of Communication (Verbal, Vocal, Visual)
  • Power of Body Language Impact

Verbal Communication
  • Eliminating Fillers in Speech – Improving Language Fluency – JAM Technique (Just A Minute)
  • Passive to Active Vocabulary Building
Written Communication
  • Components of Tone, Clarity & Simplicity – Keeping It Short & Simple (KISS Mantra)
  • Structuring the Communication – DIKW Model (Data, Information, Knowledge, Wisdom)
Communication Etiquette
  • E-Mail, Telephone, Audio / Video Conference – Do's & Dont's
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